RETURN POLICY

ALL SALES ARE FINAL
We will not accept any returns, refunds or exchanges.
All items are thoroughly checked before they are shipped.
If item is damaged or destroyed in shipping, please contact
us or the carrier immediately upon inspection.

Please be sure of the size costume needed when ordering.

There is a 15% cancellation fee charged for any order canceled, unless the order was canceled by us. If you refuse delivery or your package cannot be delivered to the address that you supplied and it is returned to us, the original shipping charge is NOT refundable and you will be charged for the return shipping charge back to us
plus a 25% restocking fee.
This applies to all order cancellation requests AFTER shipping has occurred.

SPECIAL ORDERS

Special orders cannot be canceled, returned or exchanged.
All mascots are considered special orders.

INTERNATIONAL SHIPMENTS

All duties, taxes and miscellaneous charges that may be imposed by your country and any additional charges that may be incurred should you refuse the package will be solely at your expense.

SHIPPING POLICY

Orders are shipped Priority Mail or UPS. We do not ship to P.O.Boxes with UPS. Orders are processed within 24 hours. In stock items should arrive within 3 to 7 business days from the date ordered.

Please Note: Costume styles (Colors and Fabrics) are subject to change without notice, due to the manufacturer's production. These changes, no matter how slight, are beyond our control.

   We accept:

 

Questions

E-mail: Questions@UrsulasCostumes.com

Phone: (310) 582-8230